July 16, 2026 Prolonged response times for admin support requests
Response times for support requests related to invoicing, contract changes, and package changes are still exceptionally long, approximately 2–4 weeks.
The technical development required for the new system has caused delays for longer than anticipated, and we sincerely apologize for any inconvenience this may have caused.
We process requests in the order they are received and respond to every inquiry, while continuously improving the efficiency of our support operations.
This notice will be updated as the situation progresses.
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July 14, 2026 Opening a new tab by clicking Finago logo is currently not working in renewed user interface
Opening a new tab by clicking Finago logo (right-click or Ctrl/Command + click) is currently not working in the Procountor's renewed user interface.
As a workaround, a new tab can be opened with quick command Ctrl + Shift + 9.
A fix for this is planned to be included in the version update v120, scheduled for release on Thursday, July 30, 2026.