Login Issue in Procountor on October 22nd, 2026 / Fixed
Update 22.10.: The issue has been resolved, and users can now log in normally again. In some situations, users may need to clear their browser cache and browsing history, after which they should be able to log in successfully.
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A login issue has been identified in Procountor on October 22, 2026. Users are currently unable to log in via the Login button on the procountor.fi website. However, users can still log in to Procountor normally at secure.procountor.com.
We are currently investigating the cause of the issue and working to resolve it as quickly as possible.
We apologize for any inconvenience this may cause.
Scheduled maintenance notice: Thursday, October 22nd at 3 AM / Updated
Update: Procountor was unavailable from 03:00 AM to 03:31 AM.
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Procountor will be unavailable for up to 60 minutes starting at 03:00 AM due to scheduled maintenance.
During this period, both the Procountor web application and API services will be unavailable.
We apologize for any inconvenience and appreciate your understanding.
Incomes Register service break on October 21st, 2026
Incomes Register has a scheduled service break on Wednesday, October 21st 2026 from 6:00 PM until October 22nd 2026 12:00 AM. Procountor Incomes Register sending will be closed from October 21st at 5:45 PM until October 22nd 12:15 AM.
Earnings payment reports sent during the break will be delivered after October 22nd 12:15 AM. Employer's separate report sent during the break will remain in error and must be sent again.
Delay in signature status updates in Finago Sign
A delay has been identified in the updating of signature statuses in Finago Sign.
When using strong authentication for signing, the service may return the signer to the initial view after the signing process is completed and the Sign document button may still appear active. However, the Sign document button remaining active does not mean that the signature has failed.
If you encounter this issue, we recommend waiting a moment and then refreshing the page. The signature status should then update correctly and be displayed as expected.
We are currently investigating the cause of the issue and are working to resolve it as quickly as possible.
We apologize for any inconvenience this may cause.
Slowness detected in Procountor October 12th 2026 / Fixed October 20th
Fixed Fixed October 20th: The cause of the slowness has been identified and resolved. The software should now be operating normally again.
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Update October 16th: We are investigating the situation and aiming to resolve it as promptly as possible. We appreciate your continued patience and apologize for any inconvenience that the slowness may cause.
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Some users are currently experiencing slowness when using Procountor. We are investigating the situation. This notice will be updated.
We apologize for any inconvenience this situation may cause!
Using the Procountor Mobile App After the iOS 27 Update, September 24th 2026
We have identified an issue that may affect the use of the Procountor mobile app after updating to iOS 27.
If your iPhone has been updated to iOS 27 and the Procountor mobile app is not working as expected, we kindly ask you to update the app to the latest version (4.0). The issue has been resolved in version 4.0 of the Procountor mobile app.
You can check your current app version and install any available updates by opening the App Store.
We apologize for any inconvenience this may cause.
Issue in Solo accounting material submissions September 10-23, 2026
We identified an issue affecting accounting materials submitted through Solo between September 10 and September 23, 2026. As a result, some transactions may have been transferred to Procountor without an assigned expense type. The issue has now been resolved.
We recommend reviewing the postings of accounting materials submitted during this period, as some transactions may have been posted incorrectly or with incomplete information and may require manual correction.
We apologize for any inconvenience caused by this issue.
July 16, 2026 Prolonged response times for admin support requests
Response times for support requests related to invoicing, contract changes, and package changes are still exceptionally long, approximately 2–4 weeks.
The technical development required for the new system has caused delays for longer than anticipated, and we sincerely apologize for any inconvenience this may have caused.
We process requests in the order they are received and respond to every inquiry, while continuously improving the efficiency of our support operations.
This notice will be updated as the situation progresses.