When the sales invoice is sent as an e-invoice and it cannot be delivered to the recipient, a sending error is created. Sending errors can be handled in Management > Payment and sending errors > Sending errors -view.
The users who have either created or sent the sales invoice will be also notified via email about the sending error.
Management > Company info > E-invoice and Scanning Addresses view contains a field called Email address for sending errors notifications, where you can add an email address to receive notifications about e-invoice sending errors in the future. Otherwise, the notification will be sent to the user who created or sent the sales invoice that failed.
Sending errors from sales invoices that are using external financing are also notified by Procountor's customer service by email.
A notification about sending errors
When a sales invoice email sending made from Procountor is rejected, the following symbol is shown in the top bar of Procountor:
By clicking the exclamation mark, a separate view that includes more information about the sending error is opened. The error can be examined also in the Payment and sending errors view accessed from main menu (Management > Payment and sending errors).
User rights
The exclamation mark is shown to those users of Procountor that have at least viewing rights for sales invoices.
Handling the sending error
Sending errors are handled in Management > Payment and sending errors > Sending errors. En email is also sent to the user who has sent the email if the user has allowed Procountor to send emails in Procountor.
Unhandled sending errors are automatically visible if they are not older than 1 month.
Handled and unhandled sending errors can be search based on error date or without a date.
Search results can be found from below search criteria.
Invoices that are in Sent status when the error occurs are changed to status Not sent. If the status is something else (Paid or Marked as paid) the status will remain.
1. Select the sending error from the list.
2. Click Handle after which Procountor will show the why the error occurred and the necessary corrections that has to be made.
Mark as handled button marks the sending error as handled (this is to be used when the sending error is active but handled already in other ways.
3. Click Handle on invoice view -button and move to the invoice.
4. Change invoice status to Unfinished by clicking Edit > Change status to unfinished.
5. Handle the sending error according the instructions or change the invoice channel.
6. Save the changes, approve the invoice and send the invoice again.
If the invoice will not be sent again from Procountor move to Management > Payment and sending errors > Sending errors and mark the error as Handled by clicking Mark as handled.
7. After sending the invoice, Procountor will ask if the sending error will be marked as handled. Click Yes, after which the error will be handled.